Shipping Policy Shipping Policy for Vortextennis.com
Shipping Policy for Vortex Tennis LLC
Last Updated: 02/24/2026
Thank you for shopping at VortexTennis.com. This Shipping Policy describes how we process, ship, and deliver orders placed through our website www.VortexTennis.com and explains your responsibilities regarding shipping costs and delivery expectations.
By placing an order with Vortex Tennis, you agree to the terms outlined in this Shipping Policy.
Shipping Costs
All shipping costs are the responsibility of the customer unless otherwise explicitly stated.
Shipping charges are calculated at checkout based on:
Shipping method selected
Package dimensions and weight
Delivery destination
Applicable carrier fees
No free shipping promotions are currently offered unless explicitly stated in a separate promotion.
Order Processing Time
Orders are typically processed within 1–3 business days after the order is received and payment is confirmed.
Business days are Monday through Friday, excluding weekends and major holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During peak seasons (holiday periods and promotional campaigns), processing times may be slightly longer. We will communicate any significant delays via email.
Shipping Methods and Delivery Times
We offer multiple shipping options at checkout, each with different rates and delivery speeds. Estimated transit times are provided during checkout but are not guaranteed.
Carrier transit times are guidelines only and may vary based on:
Weather conditions
Carrier capacity
Customs delays
Other unforeseen carrier issues
Please note that Vortex Tennis is not responsible for delays caused by the carrier.
Tracking Your Shipment
Once your order ships, you will receive a shipment confirmation email containing tracking information (if provided by the carrier).
You may track your order using the link provided in the shipment email or directly on the carrier’s website.
Shipping Restrictions
We currently ship to the United States only (unless otherwise stated on the Website at the time of purchase).
International shipping may be available on select orders, subject to additional carrier fees, duties, taxes, and customs charges, all of which are the responsibility of the customer.
Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact:
The shipping carrier directly using the provided tracking number, AND
Vortex Tennis Customer Support at: Email: [Insert Contact Email]
Claims for lost, stolen, or damaged items must be initiated within a reasonable time after expected delivery.
We will assist in filing claims but cannot guarantee carrier resolutions.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order ships with incorrect information provided by the customer, additional shipping fees may apply to correct and reship the order.
Returns and Refunds
Shipping charges are non-refundable except where required by law, unless otherwise stated on a case-by-case basis at Vortex Tennis’s sole discretion.
Please refer to our Refund Policy for return eligibility and refund processing details.
Contact Us
If you have any questions about our shipping practices, please contact us:
